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This privacy policy is effective as of February 6, 2017. It describes how 20/20 Onsite handles information we learn from you on our website (www.2020onsite.com) (the “Website” or “Site”) or in-store. By using our Website and visiting our stores, you agree to the use, disclosure and procedures this Privacy Policy describes.

If you have any questions about this policy, please contact us at info@2020onsite.com.

What Information do we collect?
The information we collect depends on what you do when you visit our site. We only collect information when you visit our site and you choose to provide us with such information. The information we collect from you may be personally identifiable information (“Personal Information”), protected health information (“Health Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”).

Personal Information: 
We collect Personal Information you provide to us in connection with requests for materials or services made through the site, logging information on a launch page, purchases you make on our site, and your participation in surveys on the site. From time to time, we may provide you the opportunity to participate in contests or in other voluntary activities through the site. We may request personal information from you, along with other information, in order for you to participate. Participation in these activities is completely voluntary; you can elect not to disclose your personal information by not participating in the activity.

The Personal Information we may collect from you includes:

  • Your name
  • Any eyewear prescription data you provide to us
  • Your contact information, such as your phone number or email
  • Your credit card information (although we use a third party payment processor, as described below), billing address and shipping address, if you make purchases from 20/20 Onsite. Our payment processor, that credit card issuers require to have sufficient security, stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Site, you give us consent to use and provide your financial information as we consider necessary to process the transaction.
  • Live chats and customer service phone calls
  • In-store surveillance video
  • Pictures taken by our team in-store
  • Survey responses to the extent you include Personal Information

Health Information:
We are required by applicable federal and state law to maintain the privacy of your Health Information. Please see our HIPAA Privacy Statement for information on our privacy practices, our legal duties, and your rights concerning your Health Information. Any Health Information we collect from you on this site will be handled in accordance with the terms of our HIPAA Privacy Statement.

Non-Personal Information:
We may automatically gather certain Non-Personal Information for every visitor to our site and store it in log files. We may collect and store this information on an individual basis and in aggregate, or combined, form. We may also collect both user-specific and aggregate information on what pages visitors access or visit.

Non-Personal Information we collect from you may include:

  • The name of your internet service provider
  • The IP address of the computer you use to access our Website
  • The type of browser software you are using
  • The operating system you are using
  • The date and time you access our Website
  • The website address, if any, that linked you to our Website
  • The website address, if any, you leave our website and travel to
  • Your home page customization preferences
  • Search engine search terms and advertising clicks/actions
  • Weblogs and other clickstream data
  • Survey responses to the extent you do not include Personal Information
  • Other non-personally identifiable traffic data

Communications You Initiate with Us
If you contact us in person, by phone, email, instant message, live chat, social media, or by some other means (either through our Site or through Third Party Services), we may keep a record of your contact information and correspondence for later reference to help improve our service. When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our Site. We may send emails or regular mail to you in connection with your transaction or business relationship with us. We may send email to you concerning special offers, promotions, and eye exam and contact lens replenishment reminders. If you do not wish to receive special offers or promotional mailings, you may be removed from our email or regular mail lists through the use of opt-out.

Third Party Services
Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”) that we do not own or control such as Facebook, Twitter, Pinterest, Instagram and Google+, even if you access them through our Site. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

This Privacy Policy applies only to information collected by this website. From time to time, this website may link you to other sites or Third Party Services that are not owned by 20/20 Onsite. We do not control the collection or use of any information, including personally-identifying information, that occurs during your visit to the Third Party Services. Further, we make no representations about the privacy policies or practices of Third Party Services, and 20/20 Onsite is not responsible for the privacy practices of Third Party Services. Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Information We Automatically Collect
Like most websites, our Site may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our Website. Pixel tags, web beacons and cookies collect Non-Personal Information. 'Cookies' allow us to provide information that is targeted to your interests and make your online experience more convenient. Cookies are small bits of electronic information that a website sends to a visitor's browser and are stored on your hard drive. We may use cookies or similar tools to learn about your preferences and Internet session information, to record information including your likely state of residence, the web pages that you access and for how long, whether you return to the Site, and whether a particular email is opened. We do not receive or record any personal information in the cookies we use and are never tied to anything that could be used to identify you. We may encode our cookies so that only we can interpret the information stored in them. Although most web browsers automatically accept cookies, you may choose to change your browser to block cookies that or to notify you when you are sent a cookie. Most cookies are 'session cookies,' meaning that they are automatically deleted at the end of a session and you are always free to decline our cookies if your browser permits. You can still use the Site if your browser is set to reject cookies.

Log Information. Our servers automatically track certain information about you as you use our Site. This information may include the URL that you just came from, which URL you go to next, what browser you are using, and your IP address. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our Site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but the statistics contain no personal information and cannot be used to gather such information.

How We Use the Information We Gather
We primarily use the information we collect and store to enhance the Website and your experience with 20/20 Onsite. Except if we sell all or a portion of our business, as described below, we never rent or sell your Personal Information or Health Information. If we share your Personal Information, we do so only as described below. The sharing of Health Information is covered by our Notice of Privacy Practices.

Internal Use to Provide Services to You. We may use Personal Information to provide the services to you. Some ways we may internally use your information include:

  • To facilitate the sale and delivery of your purchases
  • To contact you when necessary
  • To respond to your comments or questions
  • To provide you with additional information according to your preferences
  • To customize and personalize your experience with 20/20 Onsite
  • To generate anonymous statistics to help us improve the customer experience
  • To make the Services easier and more convenient for you (such as by prepopulating forms when you have already provided identical information)
  • To provide recommendations to you
  • To send you information and marketing materials about services and products available through our Services
  • To train our team members
  • For our other internal business purposes

Non-Personal Information.
We may share or disclose aggregated Non-Personal Information on our Site, with service providers, and/or with other persons we conduct business with. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies we discussed above with similar data we collect from other visitors to help us improve our Services, but that aggregate, anonymous information cannot be linked back to you.

Opting Out. If you decide you don’t want to receive email or other mail from us, you can select the “opt out” provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery. We will not share your Personal Information with third parties who wish to market other products and services to you.

We may share your personal information with employees and service providers that we engage for the purpose of processing information on our and your behalf. We will not disclose your Personal Information to unaffiliated third parties. We may, however, provide your Personal Information to our employees and service providers to enable them to perform certain services for us, including:

  • Order fulfillment
  • Payment processing
  • Website-related services such as web hosting
  • Improvement of website-related services and features
  • Maintenance services
  • Distribution of advertisements and other marketing materials on our behalf

Our employees and service providers may only use the Personal Information we share with for what is necessary to assist us. We require these entities to comply with appropriate confidentiality and security measures.

Business Transfers. We may choose to buy or sell assets. In these types of transactions, customer information may be transferred.

Protection of Us and Others. We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of 20/20 Onsite, our employees, our users, or others.

With Your Consent. Except as we’ve stated above, we will notify you before we share your Personal Information with any third parties, and you will be able to prevent the sharing of this information.

We are Committed to Making Sure Your Information is Protected
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse or alteration. For example, we limit access to authorized employees and third parties who have agreed to follow confidentiality obligations we give them. Also, we only allow parties to access your Personal Information for permitted business purposes. When you enter sensitive and/or personally-identifying information, we encrypt transmissions involving such information using secure protocols. Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security. Any information that you provide to us is done so entirely at your own risk.

Changes to Our Policy
From time to time, we may review this Privacy Policy to make sure it complies with applicable law and conforms to changes in our business. If our information practices change materially at some time in the future, we will post the changes to our website and revise our Policy accordingly. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Please review this Privacy Policy regularly to ensure that you are aware of its terms. Your use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

Questions or Concerns
If you have any questions or believe that this site is not following its stated information policy, you please contact us at privacy@2020onsite.com.

SMS Terms

2020, Inc. also known as “20/20 Onsite,” offers the option to receive SMS text reminders for your appointment. Message frequency varies.  Message and data rates may apply. For additional help, text HELP to 617-765-9805. You can also email our support team at info@2020onsite.com. Reply STOP to end at any time. Carrier is not liable for delayed or undelivered messages. 

20/20 Onsite’s text messaging service is provided by our partner, Vonage. Vonage reserves the right to update or amend these Terms and Conditions at any time. Vonage may Change or Suspend Services. Vonage and/or its clients may, at its sole discretion, terminate or suspend the access to the Services or any portion thereof of any user for any reason.

Costs: There may be some costs associated with the use of Vonage and its Clients services. For example, your pager or cellular phone service provider may charge you to receive Wireless Text Messages. Neither Vonage, its partners, nor its clients, will be held responsible for any charges related to the use of the Services.

Warranty & Disclaimer: Vonage provides the services ‘as is’ with no warranties of any kind. Vonage expressly disclaims any warranty, express or implied, regarding the services, including any implied warranty of merchant ability, fitness for a particular purpose, non-infringement, or that the services will be secure, uninterrupted or free of errors, viruses or other harmful components. *Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

Limitation of Liability: Under no circumstances will Vonage or its employees, officers, or directors be liable to you for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with use of the services whether or not Vonage has been advised of possibility of such damages.

If you are dissatisfied with the Services or any content on any of Vonage website properties, or with these Terms and Conditions, your sole and exclusive remedy is to discontinue using the Services. You acknowledge, by your use of the Services, that your use of the Services is at your sole risk.

Indemnity: You agree to indemnify, defend and hold harmless Vonage, its partners, clients, employees, officers and directors, from and against any and all claims, liabilities, penalties, settlements, judgments, fees (including reasonable attorneys’ fees) arising from (i) any content that you or anyone using your account may submit, post or transmit to the web site; (ii) your use of the Services; (iii) your violation of the terms of these Terms and Conditions; and (iv) any violation or failure by you to comply with all laws and regulations in connection with the Services.

Assignment: You may not assign any of your rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of Vonage. Any such purported assignment or delegation by you without the appropriate prior written consent of Vonage will be null and void and of no force or effect.