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Contact Us

Have a question for us? Please see our list of frequently asked questions below. If the answer you’re looking for isn’t here, send a note to info@2020onsite.com or call us at 617-356-8117 and we'd be happy to help. We're available Monday to Friday from 8AM to 5PM EST.

Frequently Asked Questions

Booking an Appointment 

How do I book an appointment?

Click here to schedule an appointment. To see the available appointments at your company, please type your company’s name or your office building’s name in FIND YOUR COMPANY near the bottom of step 1. If you have trouble, you can email us at info@2020onsite.com and we can help you complete the appointment.

How long is an appointment?

Please allow 30 minutes for the examination.

Can I cancel or reschedule my exam?

Yes, absolutely. You can cancel or reschedule your exam using the links in your appointment confirmation email. Please cancel or reschedule at least 24 hours in advance of your appointment to avoid the $25 late cancellation fee. Same-day rescheduling will not incur a charge.

My company does not offer 2020 On-site, but I would like an appointment. What should I do?

Please complete this form and someone from our sales team will be in touch to schedule a call.

Exam

What is included in the exam?

Our exams begin with “pretesting,” which includes: taking high definition photos of the back of your eyes; determining the prescription in any current glasses you may wear; getting a starting point of how nearsighted or farsighted you may be; and checking the pressure in your eyes for glaucoma.

The doctor will refine your prescription, review your photos, evaluate the front of your eyes for diseases, and discuss with you any issues or concerns you may have about your eyes or eye health.

What do I need to bring to my exam?


  • -Your insurance card or information (if you didn’t have it available upon booking your appointment).
  • -A form of payment: credit, debit, HSA, or FSA card, or Apple Pay or Samsung Pay. Sorry, we don’t accept cash or checks.
  • -Any existing contact lenses or glasses that you wear.
  • -If you are renewing your contacts, please bring both the box of your existing contacts as well as a pair of lenses to your exam. Our optometrist needs the details of your existing lenses to issue a prescription for new ones. If you don’t have the contact box, please bring the lens prescription, a printout of your most recent order, a receipt, an individual lens pod, or anything else the optometrist can use to identify your lenses.

Do you offer contact lens exams?

We offer contact lens exams to current contact lens wearers only.  The cost for the contact lens evaluation and prescription renewal is an additional $39. We do not fit new wearers because it often takes multiple appointments to find the right brand.

Do you offer dilation?

Yes! Each patient is offered the choice to have a dilated eye exam, because dilating your eyes can cause your vision to become blurry, which may interfere with your ability to work for up to several hours after. If you decline dilation, each exam also includes (at no charge) a high-definition photo of your retina (this does not require dilation). This is an image of your central retina that is used to evaluate for conditions such as glaucoma, macular degeneration, diabetes or hypertension. This does not capture any conditions that affect your peripheral retina, however, which may go undetected, such as a retinal tear.

Insurance and Cost

How much is an eye exam?

The cost of an eye exam without insurance starts at $70, which is inclusive of complimentary HD (high-definition) retinal imaging. If you are a current contact lens wearer and would also like a contact lens evaluation and prescription renewal, that is an additional $39.

Do you accept my insurance?

We are in-network with most major insurance providers, including Blue Cross Blue Shield, Harvard Pilgrim, United Healthcare, Davis Vision and EyeMed. If your plan is in-network you will receive exactly the same coverage you would at a local brick-and-mortar location.

I have an insurance plan with which you are not in-network. Can I still be seen?

Yes! For many patients who have an out-of-network insurance policy and choose to have an eye exam with us, they can apply their out-of-network benefits. If we are able to confirm your benefits, we will match your in-network copay for exams. For eyewear purchases, we will match your in-network copays, and also apply your out-of-network benefits for frames, lenses, and lens upgrades. We’ll handle the reimbursement paperwork so you don’t have to!

I don’t have insurance. Can I still be seen?

Of course! The cost of an eye exam without insurance starts at $70, which is inclusive of complimentary HD (high-definition) retinal imaging. If you are a current contact lens wearer and would like a contact lens evaluation and prescription renewal, that is an additional $39.

Can I use my FSA/HSA card?

Yes, we accept payments via FSA/HSA cards for all prescription eyewear purchases (including prescription sunglasses) and eye exams, as long as your FSA or HSA is affiliated with a major credit card.

Prescription

What is my PD (pupillary distance)?

Your pupillary distance (PD) is written on our prescriptions as the "OU" number.

How will I receive my prescription(s) after my exam?

Your prescription will be emailed to you following your exam, by the end of the next business day. If you don’t receive it, first be sure to check your spam folder, and if it’s not there contact us and we’ll get it to you as soon as possible.

How can I obtain a copy of my exam notes?

Before we’re able to send over a copy of your exam notes, we need you to fill out this Release of Health Information form and email it to us. Once received, we’ll send over the results in whatever manner specified.

What if I require follow-up care after my appointment?

If we detect something during your exam that requires follow-up from an ophthalmologist, we will refer you to one of our ophthalmic referral partners for additional care.

I have a question for the doctor. How can I reach them?

You can email info@2020onsite.com and we’d be happy to connect you with the optometrist you saw via email or phone.

Shopping

Do you sell glasses?

Yes, we have over 300 frames in our assortment including popular brands like Ray-Ban, Kate Spade, Lilly Pulitzer, Maui Jim, SPY, Zac Posen and many more.

Do you offer bluelight protection?

Yes! We offer blue-light filtering lenses. These lenses block the penetration of harmful blue light from computers and digital devices. They're available for prescription and non-prescription glasses.

Can I buy glasses online?

We do not offer e-commerce today, but our Customer Experience team can place an order for you. Just email us at info@2020onsite.com.

How do I order contact lenses?

You can place the order right here and they will be shipped to you in 3-5 days.

Am I able to track my most recent glasses purchase?

Normal turn-around time for glasses is 7-10 business days, but once the glasses ship, you should receive a tracking notification directly from www.UPS.com. However, if by that 10th business day you have not heard from us, or received your glasses or an email, please let us know.

My glasses need adjusting. Where do I go?

Glasses adjustments can be taken care of on our mobile clinics and we’d be happy to send you a list of our upcoming visit locations, or let you know when we’ll be back on-site with your company. If that is not convenient for you, you can go to any brick and mortar location and they can adjust them.

What is your return policy?

If you do not love your glasses and they are still in their original condition, we will gladly refund or replace them within 30 days.  Unfortunately, this guarantee does not cover accidental damage.

My glasses broke. What do I do?

If your glasses broke due to a manufacturer defect, a one-year warranty may apply and a replacement frame may be available.

Please note: Manufacturer warranties do not apply to accidental damage or neglect (i.e., "I stepped on my glasses").

If you think you’re eligible for a warranty replacement, please send a picture of the information on the inside of the glasses (for example, the model # or name of the frame plus sizing - “53-17-145”) to info@2020onsite.com. A picture of the damage is also helpful if possible.

  
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