"We were interested in trying 2020 because we thought it was an innovative and turnkey way to make an impact on our employees’ health, and a perk for our hardworking employees who often don’t want to make the time for offsite appointments. After 2 years working with 2020, we’ve seen an extraordinarily high level of usage by our employees. We look forward to continuing our partnership and believe that their service should be an important part of any corporate wellness program."
Kate Gulliver, Vice President of Talent Operations, Wayfair
Industry: Tech / Retail
Location/s: Boston, MA
Employee Size: 2,700
Boston-based Wayfair is one of the world's largest online destinations for the home and is also recognized for building a winning workplace culture. The company's stylish headquarters has fully-stocked kitchens, ping pong tables, chic Wayfair decor, and an open floor plan to drive collaboration and innovation. With several "best places to work" awards under their belt, Wayfair was looking to engage their mostly millenial employee base with new wellness programs that were simple, tech-enabled, and measurable. They brought in 2020 On-site in 2014 to test employee interest in this new health benefit.
Wayfair had their first "pilot" visit with 2020 in October 2014, which quickly filled with appointments. The Wayfair HR team was pleased with how little work they had to do, and impressed that 2020 was able to secure a parking permit for their downtown Boston location. The pilot visit went without a hitch and proved a clear demand for convenient vision care among employees. Since then, 2020 has been back to Wayfair 19 additional times, having to add extra visits on several occasions due to a high level of demand. To date, 2020 has seen over 550 Wayfair patients and created 455 new prescriptions.
20 visits over a 2-year span
555 exams giving, saving the company over 800 hours of productivity (if each employee had taken 1 - 1.5 hours to get an external eye exam during the work day)
49 pairs of glasses purchased by employees and drop-shipped to their homes or office
82% of patients received new prescriptions, indicating they had been living and working with less than optimal vision before their 2020 exam
While the doctor-recommended frequency is one eye exam every 1-2 years (depending on the individual), 16% of Wayfair patients had not received an eye exam in over 2 years, and 5% had not been in 5 years or more
After seeing the high level of engagement her employees had with the program, Wayfair's Vice President of Talent Operations, Kate Gulliver, joined the Board of Advisors for 2020 On-site to help the company expand and spread the word to other HR and wellness executives.